Call Center or customer service Balanced Scorecard
After Call Center Balanced Scorecard has been developed, call center (phone-based customer service) activity measurement and control becomes possible.
On this topics you can purchase Balanced Scorecards as a stand alone products or in the pack. All scorecards are available as a trial versions, so please, try the evaluation version before placing order. After the purchase you will have a links to download the version of Balanced Scorecard in Excel file. Also, the scorecard will be available for download as a .bsc file. The .bsc is a format of Balanced Scorecard Designer, so if you wish to have ability to edit and create your own scorecards, you should also purchase a Balanced Scorecard Designer.
Buy Business Metrics Now
Stand-alone products:
Customer Relationship Metrics, 1 unit for 60 US$, add to shopping cart.
Call-Center Metrics, 1 unit for 60 US$, add to shopping cart.
Help Desk Metrics, 1 unit for 60 US$, add to shopping cart.
Pack of CRM Metrics:
Purchase CRM Metrics Pack, 3 units for 144 US$ ($
180, 20% off, save 36 US$). The pack includes 3 CRM related metrics: Customer Relationship, Call-Center, Help Desk metrics, add to shopping cart.
Balanced Scorecard Designer
BSC Designer is a program that was used to create Balanced Scorecard Metrics, you can use it to create your own new metrics or modify existent.
Purchase Balanced Scorecard Designer for 90 US$, add to shopping cart.
Download Trial Versions of Scorecard Metrics
Trial versions of Balanced Scorecard Metrics and Balanced Scorecard Designer are available for download.
Customer Relationship Metrics. Download now!
Call-Center Metrics. Download now!
Help Desk Balanced Scorecard Metrics. Download now!
Balanced Scorecard Designer
Download 30-day trial version of Balanced Scorecard Designer. Download now!
