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Can excellence be found through frameworks such as Balanced Scorecards or Six Sigma, or is the most effective method one that is self-created?

The tools we teach are very valuable, but the bedrock of determination and decency must be there. It comes down to what I call “bloody mindedness” – or insane commitment. If you are determined to do a fabulous job, you will succeed. Do you have the willpower?

Jack Welch made Six Sigma contribute hugely to General Electric’s bottom line, yet nine out of 10 companies who have sent managers on Six Sigma training have failed to see a return. It comes down to what I am calling the D-file (D for determination).


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