Business Development Metrics

Business Development Metrics (Measure Business Performance)
Balanced Scorecard Toolkit is a set of documents designed to help develop, implement, use and evaluate Balanced Scorecard in the company to measure, control and improve performance.
BSC Designer is a program that was used to create Balanced Scorecard Metrics, you can use it to create your own new metrics or modify existent.

http://www.figure-and-health.com/

http://www.figure-and-health.com/ 

What do marketers care most about in evaluating content Web sites as advertising vehicles? According to Advertiser Perceptions, marketers and ad agencies polled in the research firm’s semiannual Advertising Intelligence Research study consistently select three priorities in the same order: reach, composition and engagement. And while the Web lends itself to a wealth of analysis in each of those three areas, there is widespread uneasiness about the state of online measurement. Read the rest of this entry »

Now KPIs are very interesting to us, as they represent the “holy grail” of what us “quants” are looking for.  And while I agree with  Geer, Jaquith and Soo Hoo when they tell us that the future belongs to the  quants I think that “quals” too, look for KPI’s of their own.  After all at the heart of the “checklist vs. risk” debate is the simple question - “What really  is a useful Key Performance Indicator for Security/Survivability/Risk Management?” Read the rest of this entry »

My company has just recently started wanting to use metrics to determine financial bonuses rather than employee/manager reviews. This works fine for the sales department and customer service. They can track the number of phone calls and sales that are made. Read the rest of this entry »

This is the post about the dangers of blind allegiance to tools and metrics. In the wrong hands, used for the wrong purposes, they can be killers. Read the rest of this entry »

Cross selling is not going to happen simply by installing new CRM technology. A corresponding movement from a transaction mentality to the underlying CRM principle of focusing on the long-term relationship is required. What does this mean for financial services? Stop pushing products and start building relationships.

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Legacy financial models diverge from current reality and future KPIs

Traditionally, mobile operators have been judged based on ARPU, churn and cost per gross addition. Fixed operators, including cablecos, have been judged on uptake of broadband, and upsell to premium video packages. All are being measured on bundled offerings, in both penetration of the base and scope of the bundle.
All of these are flawed to some degree, and investors will need to re-think the models they use to measure the performance of operators, for four reasons:

• Firstly, the imperative for operators is to move towards a more “horizontal” structure. These metrics only relate to the retail icing on the platform and pipe cake.
• Secondly, users aren’t behaving themselves any more. They’re juggling multiple SIMs, handsets and accounts to create their own “unbundles” to meet their personal needs.
• Thirdly, these metrics are irrelevant to emerging two-sided business models that seek to make money from upstream partners for services like advert insertion and payment processing.
• Nobody believes the numbers the operators publish anyway.

In 2008, investors will start to demand new and better metrics.

Writing a business plan isn’t optional.  Even if you think of your business as simply a way to bring in a bit of money to pay off debt or save for a vacation.  Your decision to work from home means you now have a home based business. You are a small business owner.

Yes, a written business plan is required to secure finances or investors in your new home business. Starting a home business with your own funds and ideas doesn’t mean you don’t need a business plan.  Trust me - you need a well thought out business plan and you will need to visit it regularly to update it to fit your business mission. Read the rest of this entry »

Penna is a global human capital management consultancy.  http://www.penna.com/

Penna is a global human capital management consultancy. We help organisations to improve business performance through their people.

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We are working with the definition af KPI’s in my department. We find it difficult to find good and well functioning, practical, KPI’s related to inovation and process improvement in banking.

I would include some (or all) of the following: Read the rest of this entry »

What key indicators might you use to stay on top of your business success?

Please tell us about your experience with the use of key indicators

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An enterprise’s environment represents the source of opportunities that assist in doing the business and threats that can’t but put obstacles in firm’s way. Exploring and measuring the threats becomes possible with the metrics of long-term strategic health. Metrics of this type show company’s ability to sustain its current operating performance and help to identify possible areas of growth. While being of importance, these health metrics are rather difficult to identify. Long-term health metrics demand qualitative assessment, since processes like entering the market, to be taken for instance, could hardly be measured in figures.

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