Help Desk Balanced Scorecard Metrics for Excel
To achieve constant sales growth, you are to follow some basic rules, namely – to provide good relationship with customers, meet their expectations, manage requests at the proper time and so on. Helpdesk activity is of importance in this very process.
With Helpdesk performance measurement designed for Excel Helpdesk basic indicators as well as Customer Satisfaction, Response Time, The call abandon rate, Reliability of Predefined Solutions, Resolution Excellence can be properly evaluated. Timely found and corrected errors and drawbacks in helpdesk and customer service performance will help to support favorable relationships with the customers and in this way to fulfill a mandatory requirement for a prosperous business.
On this topics you can purchase Balanced Scorecards as a stand alone products or in the pack. All scorecards are available as a trial versions, so please, try the evaluation version before placing order. After the purchase you will have a links to download the version of Balanced Scorecard in Excel file. Also, the scorecard will be available for download as a .bsc file. The .bsc is a format of Balanced Scorecard Designer, so if you wish to have ability to edit and create your own scorecards, you should also purchase a Balanced Scorecard Designer.
Buy Business Metrics Now
Stand-alone products:
Customer Relationship Metrics, 1 unit for 60 US$, add to shopping cart.
Call-Center Metrics, 1 unit for 60 US$, add to shopping cart.
Help Desk Metrics, 1 unit for 60 US$, add to shopping cart.
Pack of CRM Metrics:
Purchase CRM Metrics Pack, 3 units for 144 US$ ($
180, 20% off, save 36 US$). The pack includes 3 CRM related metrics: Customer Relationship, Call-Center, Help Desk metrics, add to shopping cart.
Balanced Scorecard Designer
BSC Designer is a program that was used to create Balanced Scorecard Metrics, you can use it to create your own new metrics or modify existent.
Purchase Balanced Scorecard Designer for 90 US$, add to shopping cart.
Download Trial Versions of Scorecard Metrics
Trial versions of Balanced Scorecard Metrics and Balanced Scorecard Designer are available for download.
Customer Relationship Metrics. Download now!
Call-Center Metrics. Download now!
Help Desk Balanced Scorecard Metrics. Download now!
Balanced Scorecard Designer
Download 30-day trial version of Balanced Scorecard Designer. Download now!
