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Business Intelligence and Balanced Scorecards Key Tools in the Performance Management Toolkit

Thursday, March 20th, 2008 Posted in Articles about BSC | | No Comments »

Over the past decade, more and more companies have adopted the balanced scorecard (BSC) as a key framework for managing their businesses. Read more..

How to Develop a Community Strategy

Friday, February 22nd, 2008 Posted in Articles Marketing, Articles about BSC, Articles on consulting | | No Comments »

This post is targeted at folks just getting started with online community activities at their respective organizations. It is written with the brand or product-specific corporate communities in mind, but ... Read more..

The Three Aspects of Six Sigma Business Intelligence

Sunday, February 17th, 2008 Posted in Articles about BSC, Articles on consulting | | No Comments »

Applying Six Sigma to the business intelligence world requires a new approach to the creation and management of business intelligence assets. Understanding the business intelligence customer, the goals for business ... Read more..

The Business Intelligence Customer and CTQ Goals

Sunday, February 17th, 2008 Posted in Articles about BSC, Articles on consulting | | No Comments »

The Business Intelligence Customer. Identifying the customers for operational business intelligence within the organization is an important first step in any Six Sigma initiative. Who are they? The direct customer ... Read more..

The Six Sigma Business Intelligence Product

Sunday, February 17th, 2008 Posted in Articles about BSC, Articles on consulting | | No Comments »

Six Sigma is a statistical term that, in effect, translates as “near perfection.” A Six Sigma goal means the product is 99.9997% defect free (68% = 2 Sigma; 93% = ... Read more..

The Six Sigma Process

Sunday, February 17th, 2008 Posted in Articles about BSC, Articles on consulting | | No Comments »

The Six Sigma process is based on the application of rigorous rules and the measurement and monitoring of carefully identified data. One of the most relevant Six Sigma methods for ... Read more..

Can excellence be found through frameworks such as Balanced Scorecards or Six Sigma, or is the most effective method one that is self-created?

Sunday, February 17th, 2008 Posted in Articles about BSC | | No Comments »

The tools we teach are very valuable, but the bedrock of determination and decency must be there. It comes down to what I call “bloody mindedness” – or insane commitment. ... Read more..