Business Development Metrics

Over the past decade, more and more companies have adopted the balanced scorecard (BSC) as a key framework for managing their businesses. (more…)

This post is targeted at folks just getting started with online community activities at their respective organizations. It is written with the brand or product-specific corporate communities in mind, but is somewhat applicable to independent communities and non profit organizations. (more…)

Applying Six Sigma to the business intelligence world requires a new approach to the creation and management of business intelligence assets. Understanding the business intelligence customer, the goals for business intelligence, and the Six Sigma principles are keys to success. Customer needs are top of the list. Near perfection is the goal. Data, measurement, analysis, and control is the process blueprint for achieving Six Sigma level business intelligence. (more…)

The Business Intelligence Customer. Identifying the customers for operational business intelligence within the organization is an important first step in any Six Sigma initiative. Who are they? The direct customer for the business intelligence product is the end user. These are the people within the organization who operate and manage the business to meet the needs of their external customers (i.e., those who buy the organization’s products and/or services). (more…)

Six Sigma is a statistical term that, in effect, translates as “near perfection.” A Six Sigma goal means the product is 99.9997% defect free (68% = 2 Sigma; 93% = 3 Sigma, 99.4%= 4 Sigma; 99.5%= 5 Sigma). (more…)