Business Development Metrics

Why Manufacturers Avoid CRM Metrics

Sunday, February 17th, 2008 Posted in Articles about BSC, Articles on consulting | | No Comments »

Years of lean manufacturing continued process improvement have resulted in behavior to maximize productivity and performance except in the most important business function....customer relationship management. Some technology solutions providers are ... Read more..

Why a Balanced Scorecard is Not A Measurement Tool

Sunday, February 17th, 2008 Posted in Articles about BSC, Articles on consulting | | No Comments »

If you haven’t yet heard of the Balanced Scorecard (BSC), it’s a world-renowned model developed by Robert Kaplan and David Norton in the mid 1990’s to encourage corporations to realise ... Read more..

When Executing Strategy Avoid the Extremes?

Sunday, February 17th, 2008 Posted in Articles Metrics Development, Articles about BSC, Articles on consulting | | No Comments »

Strategic Engineering -  the top down articulation of objectives and measures by management, cascading to lower levels and ensuring systems and processes are in place to get the results you ... Read more..

Transportation Indicators

Sunday, February 17th, 2008 Posted in Articles about BSC, Articles on consulting | | No Comments »

Many community indicator efforts examine measures of mobility -- how well do community systems support the transportation needs of the citizenry? This may include indicators of commute times, traffic congestion, ... Read more..

The First Rule of CRM for Financial Services

Sunday, February 17th, 2008 Posted in Articles Financial, Articles about BSC, Articles on consulting | | No Comments »

Cross selling is not going to happen simply by installing new CRM technology. A corresponding movement from a transaction mentality to the underlying CRM principle of focusing on the long-term ... Read more..

The Balanced Scorecard: Prelude to a Marketing Dashboard

Sunday, February 17th, 2008 Posted in Articles Marketing, Articles about BSC, Articles on consulting | | No Comments »

Take the balanced scorecard, for instance. In the tradition of marketing creativity, a graphical document—the balanced scorecard—translates marketing strategy to operational terms and sows the seeds for marketing accountability as ... Read more..

Metrics, Six Sigma, And Improved ROI

Sunday, February 17th, 2008 Posted in Articles Metrics Development, Articles about BSC, Articles on consulting | | No Comments »

Using Six Sigma MetricsThe exact Six Sigma tools and techniques employed may differ from organization to organization depending on specific project requirements, but the basic concept or methodology that is ... Read more..

Metrics? Who needs them

Sunday, February 17th, 2008 Posted in Articles Metrics Development, Articles about BSC, Articles on consulting | | No Comments »

Metrics or analytics are all about numbers. And numbers…you either like them or you don’t. There is typically no middle ground. Similar to individuals gravitating towards a career in recruiting ... Read more..

Investors & investment metrics

Sunday, February 17th, 2008 Posted in Articles Financial, Articles about BSC, Articles on consulting | | No Comments »

Legacy financial models diverge from current reality and future KPIs Traditionally, mobile operators have been judged based on ARPU, churn and cost per gross addition. Fixed operators, including cablecos, have been ... Read more..

How to Write a Business Plan for Your Home Business

Sunday, February 17th, 2008 Posted in Articles Financial, Articles Marketing, Articles about BSC, Articles on consulting | | No Comments »

Writing a business plan isn’t optional.  Even if you think of your business as simply a way to bring in a bit of money to pay off debt or save ... Read more..

How to design and implement innovation metrics: From Theory to Practice

Sunday, February 17th, 2008 Posted in Articles Metrics Development, Articles about BSC, Articles on consulting | | No Comments »

Implementing innovation metrics is no easy feat. The following steps can ease the process. Focus, focus, focus.  In Animal Farm, George Orwell wrote, “All animals are equal, but some are more ... Read more..

How to design and implement innovation metrics: Output-Related Metrics

Sunday, February 17th, 2008 Posted in Articles Metrics Development, Articles about BSC, Articles on consulting | | No Comments »

Number of new products or services launched. Clearly, a well oiled innovation machine should produce tangible output. Tracking the number of outputs makes sure the engine is running appropriately. Percent of ... Read more..