Business Development Metrics

Applying Six Sigma to the business intelligence world requires a new approach to the creation and management of business intelligence assets. Understanding the business intelligence customer, the goals for business intelligence, and the Six Sigma principles are keys to success. Customer needs are top of the list. Near perfection is the goal. Data, measurement, analysis, and control is the process blueprint for achieving Six Sigma level business intelligence.

The three aspects of a Six Sigma business intelligence initiative are:

1. Strive for a Six Sigma business intelligence product.
2. Identify the customers for business intelligence and define their critical to quality (CTQ) needs.
3. Define and follow a Six Sigma improvement process that:

• Has strong management support,
• Focuses on the customer’s needs,
• Is based on Six Sigma principles, including data, measurement, analysis and control,
• Is iterative and evolutionary, and
• Is pervasive across the business intelligence arena.

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